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Bluenton Premium Protective Coatings
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Cancellation & Refund Policy

Last Updated: June 2026. This policy is aligned with Indian Payment Gateway standards for clear customer redressal.

1. Order Cancellation Guidelines

At Bluenton (owned & operated by Giant Waterproofing Co), we process and package chemical dispatches rapidly to ensure reliable transit. You can request a cancellation of your order within 12 hours of booking.

• Before Dispatch: If you cancel your order before it is handed over to our logistics partner, we will accept your request immediately and issue a full refund of your prepaid transaction back to your payment source.

• After Dispatch: Once an order is loaded, transit-packed with spill-proof containment, and handed to national surface cargo carriers, cancellations cannot be accepted in transit.

2. Damaged Goods, Leakages & Refunds

Since waterproofing liquids, roof coatings, and structural crack sealants are specialized building chemicals, they cannot be returned simply due to a change of mind once opened or used.

However, to ensure a risk-free experience, we offer full coverage against transit damage:

  • Free Replacements: If your liquid sealant container leaks, breaks, or shows a manufacturing defect during delivery, we will ship a brand-new container to you within 24-48 hours at absolutely zero extra cost.
  • Alternative Refund option: In the event that we are unable to supply a replacement due to stock shortages, or if you request a cancellation of a damaged shipment instead of a replacement, a full refund will be processed to you.

3. Gateway Refund Processing & Timelines

For all approved cancellations or refund requests, payments will be systematically returned depending on your original payment selection:

Online Prepayments

Refunds are automatically routed back to your original source of payment (Credit/Debit Card, UPI, NetBanking, or Wallet) through our compliant Indian payment gateway. The amount typically reflects in your bank account within 5 to 7 business days depending on your bank's clearance cycles.

Cash on Delivery (COD)

For orders sent via COD, refunds (upon verified product defects) will be processed directly to your bank account via IMPS/NEFT or UPI. You will be requested to provide a valid bank account layout or UPI handle. The process takes 3 to 5 business days after approval.

Easy Refund/Replacement Claim Protocol

If your chemical container arrives leaking or physically damaged, please initiate your request within 48 hours of package delivery:

  • 1. Capture a clear photo or video highlighting the leaked area or physical container crack.
  • 2. Message our dedicated WhatsApp support desk at +91 91114 69300 or email us at support@bluenton.com with your active Order ID.
  • 3. Our billing desk under Giant Waterproofing Co will verify the media files and approve the replacement or gateway refund process within 24 hours.